Reporting on our sustainability activities is an integral part of our CR management system. By transparently outlining the sustainability issues of strategic relevance to our company, we are demonstrating to our stakeholders how the social, ecological and economic impacts of our business activities are taken into account in our strategic decision-making. This ensures that our company grows and develops sustainably. Our sustainability endeavours focus on several strategically important areas of activity which, as from 2017, are reflected in three reporting areas: Customers & Employees, Products & Origin and Laundries & Logistics. This structure enables us to report on our sustainability activities across all parts of our business model.
Customers & Employees For the people. With the people.
Our goal is to make everyday life healthier, safer and more convenient – for our customers and for our employees. That is why we have made customer satisfaction, on-time delivery, occupational health and safety, and employee training and further education key areas of activity in our sustainability management system.
Our customers are satisfied customers – as can be seen from their long-standing loyalty to our company. We maintain and build this loyalty by delivering quality outcomes and outstanding service in all customer contacts – about 28,247 times a day!
All national subsidiaries and business units of CWS-boco are committed to equal opportunities and gender balance.
Products & Origin Our success has proven us right. So have the hard facts.
Our commitment to sustainability flows through to our products – to our use of cotton from sustainable sources, to our unwavering support for initiatives devoted to improving social and environmental standards in the supply chain, and to our practice of repairing, rather than discarding, broken or faulty towel dispensers. That’s because sustainable procurement, supplier assessment and upcycling are all integral to our CR strategy.
93% of our procurement volume originates from suppliers who have signed the CWS-boco Code of Conduct. What’s more, we monitor and enforce compliance with the social and environmental standards in our Code of Conduct by means of regular inspections and independent audits.
Our upcycling philosophy protects the environment. For instance, our preferred course of action with damaged or faulty towel dispensers is always to repair them. In 2016 alone, the number of dispensers repaired at our upcycling centre in Switzerland increased to 44,506 (up from 30,812 in 2015).
Laundries & Logistics Clean work for a clean environment.
Our washing processes are becoming more efficient all the time, despite the growing laundry volumes. The increased volumes are a plus for us. The continuously optimized washing processes are a plus for our customers. And our efficiency is a major plus for the environment. We are able to achieve further environmental gains by maintaining a modern service fleet and using renewable energy in all of our business processes. In other words, reducing CO2 emissions in our laundries and service fleet and maximizing energy, water and detergent efficiency are among the key focus areas covered by our sustainability management strategy.
The fuel savings achieved by our fleet management system and use of innovative route optimization technologies are truly impressive, totalling 55,877 litres in 2016.
We are always looking for ways to reduce our detergent consumption. In 2016, we achieved significant reductions in three of five areas.